Trex
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Aiken, South CarolinaWhite Specks On Trex Transcend Deck
Trex is offering board replacement only. No labor, fasteners, post covers.
No coverage for cost of demolition. So we have a two year old deck with defective boards that we will essentially have to pay all labor costs to replace. So much for good customer service.
Buyer beware….do not purchase Trex Transcend decking. The customer “service” rep we are dealing with admitted that this issue has not been resolved in the tropical colors line.
User's recommendation: Don’t purchase Trex decking until this issue is resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrex Enhance Naturals scalloped boards are bending/warping
- Good color selection
- Enhanced line of scalloped boards will bend and warp
Preferred solution: Let the company propose a solution
User's recommendation: Worth upgrading to square boards with Select or Transcend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Back Creek, VirginiaPoor quality
- Poor quality of materials
Preferred solution: Full refund
User's recommendation: Don’t buy Trex
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Beloeil, QuebecExperience terrible. Ordered Trex Select in April of this year. Still not delivered.
- Good product
Preferred solution: Let the company propose a solution
User's recommendation: Do not purchase Trex decking.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTREX Plank Warping
- No rot
- Warping ends
Preferred solution: Let the company propose a solution
User's recommendation: Don't expect much! The whole deck has tripping hazzards.
Service
Howling deck! We also have this issue! It’s absolutely maddening. We build a Parade home just over a year ago and no one could tell us why we kept hearing this noise whenever the wind blows.
User's recommendation: Don’t get Trek decking unless the fix this issue!
Delivery dates keep changing.
Deck fading
User's recommendation: If you paid all that money for their first generation of decking,you're doomed like I am. Trex has no answers for us
Warping facia
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bad product.
It would take the Army Corp of Engineers to install this fascia as they suggest. If ALL instructions are not followed they will not refund. Terrible product from an otherwise good company..
Preferred solution: Let the company propose a solution
User's recommendation: The decking looks very nice. Don't use their fascia product.
Question about the Trex Signature railing panels
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIMPOSSIBLE TO KEEP CLEAN
- Looks good only when wet
- Looks good only when wet
Preferred solution: Let the company propose a solution
User's recommendation: DON'T BUY IT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI hate it!
- Looks good
- Hard to clean
Preferred solution: Let the company propose a solution
You asked for a review
User's recommendation: I hope that Trex will make good on their deffective product
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Our contractor put Trex Enhance Natural boards down on Friday. When he returned today, they had sagged over the weekend between the joists - even one area where they where 8" apart!
Temps were 32 to 55 so should not have been hot enough to make any "melting" (as the contractor put it) of the boards.
Ripping them out and replacing with Trex Select. Those grooves on the bottom may make it cheaper but they do not stay rigid.