Our 4 year old Trex deck started flaking. Trex had been sued re this problem and settled. Because of the lawsuit they had to follow up on our claim. After spending a full morning filling out their claim form,the inspector came out a month later. Our claim was approved about a month after that.
But they would only replace the Trex and pay 18 cents per linear foot ($114) - the minimum required by the court. The estimated labor cost was $2400 with a third of that cost being the disposal of the old Trex (it's not recyclable).
I did not sign off on the claim. Instead I emailed including a copy of the estimate and offered them the option of having their own contractor if it would cost them less. They adamantly refused to do anything more via a phone call despite my request to have all communication in writing.
I finally asked them to give me the value of the Trex instead of the material because I didn't want to spend that kind of money on another Trex deck. They have not responded to the last request (2 weeks so far)and I have received nothing. This process began in late March 2011. It's now late July.
To say I'm disgusted and will never buy Trex again is an understatement. I don't know what to do next.